Cancellation, Return and Refund Policy

The Token Amount for buyer is fully refundable (no questions asked) and covered under Droom Buyer Protection in all the cases until or unless transaction is not completed. The refund is initiated within 5 business days after the cancellation of the order. After 5 business days, the initiation of refund shall vary on case to case basis solely be Droom's discretion and decision of Droom shall be final and binding.

To maintain the true marketplace spirit, Droom penalizes seller for the transactions not completed, due to seller's fault. In case a transaction is not completed for reasons as

1. Order cancelled by seller due to non-availability of the listing, significantly different listing than shown, pricing issues, wrong information shared, no response from seller, misleading disclosures and more.
2. Dispute settled against the seller

The selling service fee, which includes seller Take Rate by category, Listing conversion fee by category, Royalty fee (on select categories only) and/or Licensing fee (on select categories only) plus applicable taxes will be deducted as Cancellation fee or fine from the seller.

Similarly, Droom does not take any responsibility in return and/or replacement of any item bought on Droom platform. The return and/or replacement decision strictly lies between a buyer and a seller.

Droom is responsible only for refunding the Token Amount paid by the buyer, if the transaction is not complete and the buyer requests the refund. The return or refund for the Final Value Payment (Selling Price minus Token Amount) of the vehicle is not Droom responsibility. The buyer is responsible to inspect the vehicle and documents to his satisfaction before taking delivery of the vehicle.

Adherence to Seller Declaration

A seller must ensure that all the listing details provided by him/her are correct and authentic. He/she must price the vehicle responsibly and must not tamper the odometer. If at any time, we or the buyer find out that the odometer has been tampered with, then a seller is liable to pay Droom, the difference between the price at which the vehicle was sold and the OBV price of the same vehicle based on actual KMs driven at the time of the sale. Droom shall thereafter transfer the difference to the buyer.