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Hero Electric, amidst the tragic incidents of a few battery fires in the electric scooters recently and the summer season kicking in, has announced April as Battery Care month. This initiative is being done to facilitate face to face interaction with its 4.5 lakh+ consumers to focus on battery care and safety and get their electric two-wheelers checked across its 750+ dealership network. This is a free service initiative for all the Hero customers in addition to the existing free services being enjoyed by them.
Sohinder Gill, CEO, Hero Electric explains- “There is an urgent need to take concrete actions to assuage any concerns related to the EV safety. Any corrective actions for the EVs already on the road should be the first priority. Customer education and awareness about upkeep of the battery and the charging system is a crucial link in this. Though our owner manuals and service literature carry all the necessary steps that the customers must take to get the best out of their bikes, we encourage frequent face to face interaction with our company trained service technicians to reinforce the importance of the role of the customers in keeping the batteries and the chargers in good shape and safe."