FAQ | Buyer

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Droom Merchandising - Order

No, the shipping address can not be changed after the order is placed.
No, we do not provide warranty/guarantee for any merchandise.
Shipping charges may vary from product to product and is mentioned on the product page.
You will be notified through Email/SMS after your order is placed successfully.
Yes, the order can be cancelled within the first 5 Hrs after selecting the relevant reason, post which a dispute needs to be raised using My account. However, once an order is shipped, you will not be able to cancel the order.
No, for now we only deliver within India.
Our courier partner will make 3 attempts to deliver the order, after that the order will be returned to the origin. The buyer needs to place a new order and the existing order will automatically get cancelled.
Only shipping charges are applicable with every order, and it will be mentioned explicitly on every product page.
Once the order is shipped, you can check the AWB number under "My Account" to track your order.
It might take 15 – 20 working days to deliver an order.
All Droom coupons are limited-time promotions and their validity is explicitly specified. You can also check terms and condition of each promotion for more details.
The terms and conditions vary for each promotion or offer. Terms and conditions for every promotion is specified during the promotion campaign.
You can add product(s) to your cart and proceed to checkout, on the checkout page enter coupon code in "Apply Promo Code" section.